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Cisco IOS XE Attacks: 7 Biggest Unanswered Questions

It’s among the most widespread cyberattack campaigns of the year, but much remains unknown about the vulnerability, the scope of the impacts and how many attackers are actually involved.


As security teams and IT admins close out a week of grappling with widespread attacks targeting Cisco Systems IOS XE customers, many key details about the situation remain elusive.

And until more information surfaces, experts say it’ll be tough to fully get a handle on the threat, which compromised tens of thousands of devices through exploitation of a critical vulnerability in the popular IOS XE networking software platform.

“In some ways, Cisco has been really amazing about sharing information,” said Caitlin Condon, head of vulnerability research at cybersecurity vendor Rapid7, in an interview.

[Related: Hackers Hit The IT Industry: 12 Companies Targeted In 2023]

For instance: Cisco provided a clear way to check for the presence of the attacker’s malicious implant, also known as a backdoor. And that is “one of the reasons why we understand prevalence as well as we do industry-wide right now,” Condon told CRN.

At the same time, there’s still a lot that’s unknown about the vulnerability, the scope of impacted devices, the motives behind the attacks and much more. “There’s quite a bit that is still either not known or not clear,” Condon said.

Cisco may hold the answers to some of the questions, while for other details it may take some time.

What we do know is that the Cisco IOS XE attacks are on track to be one of the most impactful attacks against IT hardware of the year, perhaps rivaling only the Barracuda Email Security Gateway attacks from mid-2023, Condon said.

With about two more months to go in 2023, “so far, I would say it’s those two,” she said of the Cisco and Barracuda attacks. And notably, both attacks targeted network hardware devices located on the edge of an organization’s IT setup.

CRN has reached out to Cisco for comment.

While examining what is and isn’t known about the IOS XE hacks, it’s worth underscoring an obvious point: Cisco is a huge company with a lot of technology under its roof.

“I think they’re probably running into what any large company runs into, where you don’t want to panic people,” Condon said. “But also, you do want to be transparent about, ‘Hey, there’s a problem here.’”

What follows are the seven biggest unanswered questions about the Cisco IOS XE attacks.

How soon could there be a patch?

First disclosed Oct. 16 by Cisco as a zero-day vulnerability, the privilege escalation flaw can enable a malicious actor to acquire complete control over a compromised device, the company has said. The vulnerability (tracked as CVE-2023-20198) has been awarded the maximum severity rating, 10.0 out of 10.0.

However, a patch to fix the vulnerability has yet to be made available. In a statement provided to CRN on Oct. 16, the tech giant said it is addressing the critical security issue “as a matter of top priority” and has been “working non-stop to provide a software fix.” An ETA on the patch has not been offered, though.

In one promising sign, researchers at cybersecurity firm Censys said Thursday that it appears the number of infected devices has peaked — at roughly 42,000— and the number of compromised devices is now declining as administrators take recommended measures.

“More than 5,400 Cisco XE devices have either removed their web interface from the internet, been taken offline, or had their configurations reset,” the researchers wrote. “However, Censys has identified 36,541 devices that remain online and compromised.”

How certain are we that the mitigations do the trick?

Cisco has said that an access restriction measure it has shared is effective at stopping exploits of the vulnerability in IOS XE.

The company has “high confidence” that “access lists applied to the HTTP Server feature to restrict access from untrusted hosts and networks are an effective mitigation,” Cisco said in an update to its advisory Oct. 17.

“I think a lot of people in these types of situations typically do want to be able to test for themselves: ‘Are the mitigation steps truly, completely effective?’” Condon said.

Security researchers would like to be able to check for additional attack vectors or potentially a modified attack chain that could still be effective, she said.

In other words, “are there other ways in?” Condon said. “I’m sure Cisco is doing their best. It seems like they’re trying to be transparent about this as quickly as they can. But if there were more information, we would be able to assess that.” And that would help with providing more information to defenders who are looking for guidance, she said.

Cyber defense teams are ultimately seeking “100 percent confirmation that we know what this is, we know how you mitigate it — and yes, we can confirm that [the mitigation] works,” Condon said. “That’s what they want to hear.”

What’s the full list of impacted devices?

Cisco has not provided the list of devices affected, meaning that any switch, router or WLC (Wireless LAN Controller) that’s running IOS XE and has the web user interface (UI) exposed to the internet is vulnerable, according to Mayuresh Dani, manager of threat research at cybersecurity firm Qualys.

That is a lengthy list, however. And so far, it’s not a list that actually has been released by Cisco.

Along with widely used enterprise switches in the Cisco Catalyst 9000 line, IOS XE also is used to run numerous other types of devices, many of which often run in edge environments that tend to get less attention than data center equipment. Those include branch routers, industrial routers and aggregation routers, as well as Catalyst 9100 access points and “IoT-ready” Catalyst 9800 wireless controllers.

But since there’s no comprehensive list of everything that runs IOS XE, many organizations are unclear on how, or even whether, they are impacted.

All in all, “it would be really helpful to have a list,” Condon said. “We can look at the datasheet and see these 20 things [that run IOS XE], but is that it? We don’t know.”

What is the full attack chain?

From what Cisco has disclosed so far, there’s not much that is known about the vulnerability itself, according to Condon.

For instance, “what exactly is the root cause? What does the attack chain look like?” she said. “The way they’ve described it is a little bit vague, which isn’t throwing shade at them. It just seems like maybe there’s still quite a bit about the exact attack chain that is not known. And that’s concerning.”

As one example, Cisco was upfront about the fact that there’s an additional mechanism involved in the attacks that they don’t fully understand yet. Cisco’s Talos threat intelligence team wrote in a post that a threat actor has been observed exploiting a previously patched vulnerability from 2021 (tracked at CVE-2021-1435) as part of installing a backdoor.

“We have also seen devices fully patched against CVE-2021-1435 getting the implant successfully installed through an as of yet undetermined mechanism,” the Talos blog said.

In other words, there’s some ambiguity in the attack chain that still needs to be cleared up.

For Condon, that raises questions such as, do you need both vulnerabilities? Or is one sufficient? “It sounds to me like they’re trying to be upfront about the fact that this is still an active investigation, and there’s stuff they don’t know.”

Can devices easily be re-compromised?

As part of the IOS XE attacks, the implants installed by threat actors do not have what’s known as “persistence” on a device, meaning that it’s eliminated when a device is rebooted.

However, the accounts created by attackers are not removed, raising the question of whether they may continue to have administrator access even after a reboot.

And because the full attack chain is still unknown, a big question is whether a device can easily be re-compromised, Condon said. “Can it be re-implanted?”

Is it just a single threat actor behind the attacks?

In the intrusion investigated by Rapid7 researchers, the team has identified some variation in the techniques used, Condon noted. Additionally, the researchers also determined that in a few cases, a customer environment was exploited multiple times in the same day. The findings were disclosed in a post from Condon on the Rapid7 blog earlier this week.

“We can’t say for sure that this might be more than one threat actor, but that’s something that’s on our mind,” she told CRN. “It’s possible.”

Who is behind the attacks and what’s their motive?

There’s been no attribution for the attacks so far and little evidence about what the threat actor, or threat actors, are trying to accomplish.

“I’m sure that eventually, whether it takes weeks or longer, we’re going to have a better understanding of, here’s what the full attack chain was and here’s the threat actor or actors this was attributed to. And here’s what we think they were after,” Condon said. “I’m sure we’re going to see country names in some of these articles.”

In all likelihood, “we’re going to learn that this is a skilled attacker who had orchestrated this action, whether it’s one attacker or multiple who were using similar techniques,” she said.

However, Condon noted, “at this point we don’t even know what what the full attack chain looks like. And there’s no patch. The message, I think, to administrators of these devices is, get them off the internet, reboot and then look for indicators of compromise.”

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Cisco CSM 820-605 Practice Test Questions and Answers, Cisco CSM 820-605 Exam Dumps - Killexams

All Cisco CSM 820-605 certification exam dumps, study guide, training courses are Prepared by industry experts. PrepAway's ETE files povide the 820-605 Cisco Customer Success Manager (CSM) practice test questions and answers & exam dumps, study guide and training courses help you study and pass hassle-free!

The Cisco 820-605 CSM (Customer Success Manager) exam will earn you the Cisco Customer Success Manager Specialist certification. It is one of the specialist endorsements offered by Cisco. This test is focused on individuals who have spent enough time and resources working with clients to decide, measure, and convey business results through the execution of innovation. There are no specific prerequisites for this qualification, but you should know enough about the various domains and subdomains related to the final exam.

About 820-605 Test

This Cisco exam assesses the candidate’s expertise and skills in developing and integrating solutions, identifying customer barriers and actions to overcome them, enforcing adoption mechanisms, as well as analyzing data on consumer use. The relevant objectives include the Customer Success Industry, Barrier Management, CSM, Expand Opportunities & Renewal, and Success Plan Creation. Generally, to attempt such a test, you have to be 18 years old or more. However, you can also take the test if your age group is between 13-17, provided your parents or legal guardians give their consent. If you are under 13 years old, you are not qualified. Also, such an exam is usually written at Pearson VUE Certified Test Centers under a proctored setting. If you decide to take the test at the physical center, then you must be ready to submit two valid forms of identification, with both having your signature on them. However, 820-605 can be taken online as well. The online test is available to you anywhere there is an internet connection, and it is also under a proctored format. In addition, you are required to have an OnVUE software, a stable webcam, and a government-issued ID. You should also have access to a quiet, isolated place during the exam itself. As for its details, the test is available in both the Japanese and English languages. The maximum time limit for it is 90 minutes. At the end of the final exam, you will get your score report, which will be marked with your digital photograph. The system captures this photo during your application.

Topics Covered in Official Exam

The domains below act as a prep guide by revealing the type of questions to expect in the main exam. Each objective has a particular percentage of the total content and comprises the following syllabus:

  • Customer Success Industry

    About 15% of the exam questions come from this domain. You are expected to define customer success as well as explain the main facilitators that create the demand for it. Also, you should have a clear knowledge of the lifecycle journey of customers and correlate customer support, success, and sales.

  • Success Plan Creation

    This part comprises 25% of the test questions. From this topic, you should be able to describe the detailed components of a customer success plan and point out the significant success factors to link to business results. Moreover, you may be asked to give detailed information on the sought-after business results with the help of info from major stakeholders.

  • Barrier Management

    This topic contains about 25% of the exam content. The relevant subjects you should know include the identification of the kinds of customer obstacles and the description of the tools and processes used to identify these barriers. Then, you should also know how to identify steps that could cause an imbalance between the project duration and value derived by a customer.

  • Customer Success Management

    About 20% of the test items come from this section. Here, you may be asked to explain different components in the customer onboarding procedure plus the basis of fundamental customer management processes. You should also be able to discuss the communication necessities of stakeholders and note the chances for clients to play the role of supporters.

  • Expand Opportunities and Renewal

    This segment takes up about 15% of the test. Relevant subtopics include the description of the various types of expanding opportunities, the identification of the possible opportunities for expansion throughout any customer lifecycle. Learning about adoption campaigns and how they can reveal expansion opportunities is also another step you should take before attempting the Cisco 820-605.

Options for Efficient 820-605 Prep

Before taking the actual exam, you also need to prepare by using the official course endorsed by Cisco and the books found on Amazon. Here are three options you should look into:

  • Cisco Customer Success Manager (DTCSM) Training Course by Cisco

    This is the official training course endorsed by Cisco for this 820-605 test. It provides experiential learning with realistic lessons using schemes focused on real-life case studies. Overall, the class revolves around the idea of the client lifecycle and how to simplify the journey, improve customers’ satisfaction, and boost the chances of maintaining their interest and renewing or extending their market opportunities. Using this course as your preparation guide will help you in passing the Cisco 820-605 CSM exam on the first try. The duration for taking this course is usually 3 days, whether you are taking it in the physical classroom or online classroom. So, if you are aspiring for the Cisco Customer Success Manager Specialist designation, then you’re allowed to pursue this training. Then, you can also attend it if you are experienced in dealing with clients to determine as well as deliver outcomes for business by executing the technology.

  • Practical Customer Success Management by Rick Adams

    This book is another training tool for this exam and, as claimed before, you can get it on Amazon. It offers the best practices and resources in the context of a functional customer success management system. Also, such a manual guides readers through the whole end-to-end journey of interacting with customers to bring them closer to their objectives. Thus, you'll learn to add value to the CSM sector by maximizing renewals and expanding opportunities. Reading this book will greatly improve your knowledge of the topics in the real exam.

  • Customer Success Professional's Handbook by Ashvin Vaidyanathan and Ruben Rabago

    This is another recommended resource for the Cisco CSM exam. It is the illustrative reference book for customer success management and identical roles in the field. It encompasses the skills needed to excel as a customer success manager. The 288-page handbook also features how a customer success team can be developed, installed, and managed. Reading it will improve your abilities to succeed in your field and offer realistic plans required to drive sales development during renewals and extensions.


Taking the Cisco 820-605 CSM exam will endorse you as a specialist in the Customer Success Management field. Although this profession is still in its inception, it is growing and evolving rapidly. Once you get the qualification, it paves the way for lots of opportunities in customer management. Your new endorsement will improve your relationship with clients and make them value your advice more.

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Comments * The most recent comment are at the top

Feb 12, 2024
IS there anyone pass the 820-605
Unknown country
Dec 24, 2023

could you please let me know if somebody passed the 820-605

i have tried many times but all failed

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